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Library Services

Library Membership

Everyone can join a Library. It’s easy and it’s free. If you live, work or study in Richmond upon Thames, or are a frequent visitor to the borough, you may join the Library Service online or by visiting one of our libraries. Most library memberships for adults and children last for two years but concessionary and temporary memberships are for shorter periods.

When your library membership expires, we can easily renew it for you but we’ll ask you to confirm that your contact details are still correct before we do. If you have a concessionary membership we’ll also ask for proof that you are still entitled to claim concessions.

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Loans

You may borrow a maximum of 30 items at any one time. Books and audiobooks are loaned free of charge for an initial period of three weeks.

CDs and DVDs are hired on a chargeable basis. DVDs are hired for 7 days; music CDs for 2 weeks; DVD Box Sets are hired for 3 weeks. See our charges for details.

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Returns

Please return items to any Richmond upon Thames library no later than the due date. Please use the after hours bookdrop when the library is closed at the libraries where these are available.

If you provide the Library Service with your email address, we will send you a timely reminder before your borrowed items are due back.

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Renewals

You may renew borrowed items up to four times without returning them to the library provided that they have not been reserved by another customer. You may renew online using your Library Account or by telephoning any of our libraries.

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Overdues

Borrowed items must be returned or renewed by the due date. Overdue charges are made for the late return of borrowed items. Books and audiobooks attract a daily overdue charge, while hired audio-visual items (CDs and DVDs) attract additional hire period charges.

If you have not returned overdue books and audiobooks within 19 days you will be sent a reminder by email or by letter. Reminders about overdue CDs are sent after 14 days; reminders about overdue DVDs after 7 days.

Email reminders are sent free-of-charge but there is a charge for posting you a letter.

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Reservations

You may reserve most items free of charge if they are in stock or on order for any of the public libraries in Richmond upon Thames. Most reservations are supplied within 7 days but you may have to wait a little longer if the item you reserve has not yet been published or is on loan to another library customer.

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Requests and Inter-library Loans

You may request items that are not in stock but you will have to pay a charge for this service even if the requested item cannot be supplied.

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Stock Suggestions

If you would like to make a suggestion of items you would like to see added to stock in Richmond upon Thames Libraries, please do so using our online Stock Suggestion form. If you would rather the item is obtained especially for you, please use the request service.

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Photograph of an eBook reader on top of books

eBooks and eAudio services

Your Richmond upon Thames library membership gives you access to four eBook and eAudio resources.

  • 3M Cloud eLibrary- this service allows you to read or listen to a book anytime or anywhere by downloading it to your eBook reader or mobile device.
  • OverDrive eLibrary — this service allows you to read or listen to a book anytime or anywhere by downloading it to your eBook reader or mobile device.
  • Naxos Music Library — this is a music streaming service, allowing you to listen to music online.
  • Naxos Spoken Word Library — this is an eAudiobook service, giving you online access to hundreds of books without having to download to your computer or mobile device.
3M Cloud Library logo

3M Cloud Library

Our Cloud eLibrary contains hundreds of eBooks and eAudiobooks that are free to download and more are being added all the time; all you need is a library membership card, PIN and an internet connection.

Items from the Cloud eLibrary can be read on tablets and smartphones by simply downloading the 3M Cloud Library app from your app store. Items can also be transferred to most eBook Readers (except Kindle eReaders) or simply read on your computer.

You can download up to 10 items from the eLibrary at one time which is in addition to the physical items you can borrow on your library card. eBooks will expire automatically from your account and will not accrue overdue charges.

Items from the Cloud eLibrary can be downloaded for 21 days and returned early using your app and/or your library card and PIN.

Overdrive logo

OverDrive eLibrary

Our OverDrive eLibrary contains hundreds of eBooks and eAudiobooks that are free to download; all you need is a library membership card, PIN and an internet connection.

Items from the Overdrive eLibrary can be read on tablets and smartphones by simply downloading the Overdrive Library app from your app store. Items can also be transferred to most eBook Readers (except Kindle eReaders) or simply read on your computer.

You can download up to 5 items from the eLibrary at one time which is in addition to the physical items you can borrow on your library card.

eBooks will expire automatically from your account and will not accrue overdue charges.

Most items from the eLibrary can be downloaded for 7, 14 or 21 days and returned early using your using your app and/or your library card and PIN.

Naxos Music logo

Naxos Music Library

Naxos Music Library has over one million tracks online from classical music to Jazz, Blues and World. To listen, just search for the track or album you want, tick the box and press play selection.

Naxos Spoken Word logo

Naxos Spoken Word

Naxos Spoken Word Online lets you listen to hundreds of books online. Audiobooks are broken down into short chapters so you can listen to the whole book at once or a chapter at a time.

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Image of a self-service kiosk and kiosk brand logo

Self-service kiosks

Self-service kiosks have been installed at nine of our libraries. The machines allow library members to access a range of library services, including: borrowing, returning and renewing books, CDs and DVDs; and paying for any transactions, such as DVD hire fees or overdue charges. The kiosks also allow library customers to pay by credit card.

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Reading Groups

Explore new books! Discover new authors! Swap reading ideas in a friendly library environment!

What is a reading group?

A reading group is a group of people who meet regularly to discuss books they are all reading. They range from an informal meeting of friends who know each other to organised gatherings set up in libraries and bookshops.

Discussions are focused on sharing personal experiences about the book you have read, your favourite bits, how it made you feel, whether or not you liked the characters etc. It doesn’t even matter if you don’t manage to finish the book, just come along and hear what others have to say. It’s all about relaxing and having fun.

Reading groups are a good way to meet new people and share your passion for reading. They are a great way to try out a range of different books and authors, developing and challenging your reading habits. Groups can read anything from crime to poetry, graphic novels to classics, or focus on a particular genre.

Create your own…

Richmond upon Thames libraries are keen to support and encourage local reading groups. Find out what we can do for your group by downloading our support pack.

We will provide the facilitator of your group with a reading group membership card. Books can be issued for an extended loan period of up to 8 weeks, if required. In order to register your group email promotions@richmond.gov.uk or ring 020 8734 3325 - we will need the following information: name of reading group; name of contact person; email; telephone; address; book collection branch; number of members in the reading group.

Once you’re registered you will be able to easily browse available book titles from home by looking at our list of booksets. This list is regularly updated with new sets so make sure you check the online version for new additions. The booksets are kept centrally for loan to reading groups and can be requested by emailing promotions@richmond.gov.uk in advance and listing two or three title choices in order of preference, the number of copies you require for your group and the library you would like to collect them from.

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Home Library Service

The Library Service provides a free home delivery service for Richmond upon Thames residents who, because of age or disability, are unable to get to their local library and do not have anyone who can borrow and return items for them.

How does it work?

Once you have been enrolled for the service, a member of the library staff will contact you and fill in a detailed questionnaire about your reading tastes and the items you would like to borrow.

You will then be visited every six weeks at a regular time by a volunteer who will deliver your books, audiobooks, CDs or DVDs. There is no charge for any part of the service.

What may I borrow?

All library materials may be borrowed by members of the Home Library Service, including:

  • Novels – in standard or large print, hardbacks and paperbacks,
  • Non-fiction books,
  • Books on hobbies and interests,
  • Books on health and your rights,
  • Books on history and travel,
  • Audiobooks,
  • Music compact discs,
  • DVDs.

You may ask at any time for particular books that you would like to read. There may be a waiting list for the more popular titles.

The library will also try to provide you with any information you need – about the Council, the local area, welfare rights, transport, what’s on… You only have to ask.

How do I join?

If you are interested in joining the Home Library Service or know someone who is, let us know.

The Home Library Service can only reach a limited number of people at any one time. It is therefore important that the service is provided for those people who need it most. This means that you may be asked to wait until there is a place available on the waiting list at your nearest library.

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People’s Network Computers

Richmond upon Thames libraries have more than 120 'People's Network' computers available for public use. Key features of the network are:

  • Public computers are free to use! The only costs you may incur are for printing or if you buy a USB memory stick.
  • All computers have Microsoft Office 2010 (Word, Excel, PowerPoint and Access) and multiple web browsers (Internet Explorer, Chrome, Firefox).
  • All PCs have multiple USB3 ports and every library has an A4 scanner.
  • You may use computers on our public network for a maximum of 2 hours per day - this is a borough-wide limit.
  • You are allowed up to four sessions per day, and the maximum session length is one hour.

To log in to any of the public computers in Richmond upon Thames libraries, library members should use their library card and their 4-digit PIN.

How to book time on a public computer

To manage the high demand for our public computers we have a reservations system. Computer sessions may be booked in advance by:

  • Booking online at our PC booking web site - this is available remotely (e.g. from home, work) and also on our PCs.
  • Telephoning your local library or by visiting in person.
  • Using a catalogue terminal, available in most of our libraries.

All sessions may be reserved up to seven days in advance with a maximum of four advance bookings at any one time.

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Various IT related icons

IT Taster Sessions

Our friendly and knowledgeable staff provide free computer taster sessions - whether you are a complete beginner, need to refresh your knowledge, or just want to know what the Internet is all about.

If you need more long-term or advanced training than our taster sessions provide, our staff may be able to help you find a suitable course in your area.

Taster sessions in Richmond Reference Library

Getting Started
Mouse Skills, Keyboard Skills, Introduction to the Internet
Using the Internet
Internet Basics, Email (Hotmail, Gmail and Yahoo!), Searching the Internet
Online Plus
Online Shopping and Banking, Research Your Family History, Homework and Study
Social Networking
Facebook, Twitter, Blogs
Word Processing, Spreadsheets and Presentations
Word, Excel Basics, PowerPoint Basics
Other Practical Applications
Digital Cameras, Photo Editing, Scanning, Burning and Ripping CDs and DVDs, Organising Your Folders and Files

For more details download our Taster Sessions leaflet (pdf, 487KB), call the Information and eServices Team on 020 8734 3308 or visit us at Richmond Reference Library.

Self Learning Guides

If you want to learn or practice on your own we recommend www.learnmyway.com and www.bbc.co.uk/webwise which both offer excellent courses for beginners and improvers. From keyboard and mouse to setting up an email account these websites cover all the basics.

Taster sessions in libraries

A range of IT taster sessions are also available in libraries, either at set times or by arrangement. Please contact your local library for further details or to book a session.

Taster Sessions


LibraryDay of the monthTimeContact
Castelnau LibrarySaturdays by arrangementPlease enquire020 8734 3350
East Sheen LibraryBy arrangementPlease enquire020 8734 3337
Ham LibraryBy arrangementPlease enquire020 8734 3354
Hampton LibraryBy arrangementPlease enquire020 8734 3347
Hampton Hill LibraryBy arrangementPlease enquire020 8734 3320
Hampton Wick LibraryBy arrangementPlease enquire020 8734 3358
Kew LibraryBy arrangementPlease enquire020 8734 3352
Richmond Lending LibrarySecond Wednesday10.00am-1.00pm020 8734 3330
Richmond Reference LibraryEvery dayPlease enquire020 8734 3308
Teddington LibraryThird Wednesday4.00pm-7.00pm020 8734 3304
Twickenham LibrarySecond Wednesday Fourth Friday5.00pm-8.00pm0208 734 3340
Whitton LibraryBy arrangementPlease enquire020 8734 3343

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Free WiFi logo

Wi-Fi

Free filtered Wi-Fi is available in all Richmond upon Thames libraries. Just ask for the password when next you visit a library.

Our Children’s Wi-Fi network is open to anyone with a London Grid for Learning (LGfL) Unified Sign On (USO). USOs are issued by individual schools on the LGfL network to their pupils, staff, parents and governors. Using a USO in our libraries will pick up the filtering in use by the home institution.

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Library events for Adults

We hold regular events at all our libraries, including author events and talks on subjects of local interest. Check our web pages to find out what’s on at your local library.

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Storytime logo

Library events for Children and Teens

There are free, regular Storytimes, Tiny Teddies sessions and other special events for children and teens at all our libraries. Check our web pages to find out what’s on at your local library.

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Venue hire

A number of Library facilities are available for hire.

Old Town Hall

Three of the rooms at the Old Town Hall are available for hire:

  • Riverside Room
  • Whittaker Ellis Suite
  • Seminar Room

Find out more information about the rooms here (including photographs, room layout and hire details).

For further information and to make a booking contact:

Facilities Manager
Old Town Hall
Whittaker Avenue
Richmond
TW9 1TP

Email: oldtownhall@richmond.gov.uk
Tel: 0208 734 3310

Twickenham Library

Two of the rooms at Twickenham Library are available for hire.

  • The Arthur Burrell Room with seating for up to 45 people.
  • An office with a capacity for up to eight people, ideal for interviews or book groups.

Room hire may be available when the library is closed, alternative rates apply.

For further information, to enquire about availability or to make a booking contact:

Community Libraries Manager
Garfield Road
Twickenham
TW1 3JT

Email: twickenham.library@richmond.gov.uk
Tel: 020 8734 3340

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