The friction project : how smart leaders make the right things easier and the wrong things harder
Sutton, Robert I.2024
Books
No organisation is totally free from destructive friction; the forces that make it harder, morecomplicated and sometimes downright impossible to get things done. Drawing on years of research and featuring case studies on the likes of Uber, Netflix and Boeing, The Friction Project teaches readers how to become 'friction fixers'. Stanford professors Sutton and Rao unpack how we should think and act like trustees of others' time. They provide friction forensics to help readers identify where to avert and repair bad friction, and where to maintain and inject good friction. Their help pyramid shows how friction fixers do their work, which ranges from reframing issues they can't fix in the short term, to ultimately redesigning and repairing organisations.
Main title:
The friction project : how smart leaders make the right things easier and the wrong things harder / Robert I. Sutton, Huggy Rao.
Author:
Sutton, Robert I., authorRao, Hayagreeva, 1959-, author
Imprint:
London : Penguin Business, 2024.
Collation:
272 pages ; 22 cm
Audience:
Specialized.
ISBN:
9780241594858 (pbk. :)
Dewey class:
658.4092
Language:
English
BRN:
2669397
More Information: