How to listen : tools for opening up conversations when it matters most

Colombus, Katie2021

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Summary

Samaritans, a UK organisation with global affiliation, have been listening for 65 years, and now have more than 20,000 volunteers across the UK and Ireland, answering 5 million calls every year. It's fair to say that they are good listeners. But we don't only need good listeners when we're in a time of crisis - we need them when we're struggling to make a decision, dealing with a difficult situation, or simply having a bad week. Samaritans believe that every one of us can be a better listener in our everyday life, strengthening relationships and offering support to those around us. With helpful tips from real Samaritans, and advice on how these techniques can be adapted for different situations, this book can help to make each of us a better partner, friend, parent and colleague.