A good apology : four steps to make things right
Howes, Molly2020
Books
We've all done something wrong or made a mistake or insulted someone - even if by accident. We've all been hurt and wanted the other person to help us heal. It may be surprising, but the breaches themselves aren't the real problem; our inability to fix them is what causes us trouble. Dr Molly Howes uses her experiences with patients in her practice, research findings, and news stories to illustrate the power and importance of a thorough apology. She teaches how we can all learn to craft an effective apology with four straightforward steps.
Main title:
A good apology : four steps to make things right / Molly Howes, PhD.
Author:
Howes, Molly, author
Imprint:
London : Piatkus, 2020.
Collation:
xvi, 267 pages ; 24 cm
Notes:
Includes bibliographical references and index.
ISBN:
9780349426556 (pbk. :)
Dewey class:
158.2158.2 HOW
Language:
English
Subject:
BRN:
2228750
More Information:
| Location | Collection | Call number | Status/Desc |
|---|---|---|---|
| Richmond Lending Library | Adult non-fiction | 158.2 | Available |